Our Customer Service
Regal Kitchens is very proud and delighted to have been voted the best company in the Excellent Customer Service category at the Essex Business Awards ceremony.
Once your order has been taken, your project will be placed in the very safe hands of Janice Pudney, our dedicated in-house Customer Service Manager. Janice has many years experience within the kitchen industry and her role is entirely focused on ensuring that we deliver on our promises made to you.
Our Installation Service
Regal Kitchens is the only independent kitchen company in Essex to have been awarded the prestigious FIRA (Furniture Industry Research Association) Gold Certification for excellence in installation.
Time lapse is a great way to show one of our Regal Installations, where sometimes the changes are better seen played at a much faster rate than in real life!
Here, our fitter Ian is in Mr & Mrs P’s house in Brentwood, removing their old kitchen, completing plastering, plumbing and electrics, before installing a brand new shaker style kitchen for our happy customers who are over the moon with his workmanship.
In September 2019 Regal scooped the highly sought after National award for Customer Service from the KBSA.
Founded in 1978. the Kbsa is the only trade association operating specifically for kbb industry, and represents independent kbb specialists.
Why use a KBSA member for you home improvements?
• Confidence that you are using a reputable and reliable company
• Satisfaction that your chosen company meets the stringent membership criteria required by the KBSA
• Quality in the service, design and installation of your home improvement project
• Security in the knowledge that your money is protected
• Delight in the end result!
As a Which Trusted trader, our business has been through a rigorous application process so you can be confident you are hiring a reputable trader.
View the Which? Trusted Trader Code of Conduct. We would really appreciate any feedback you have on the service we provided. To submit a review please visit our company profile at www.trustedtraders.which.co.uk.
‘Regal Care’ has been designed to help give customers one to one tuition on their new Neff appliances. Regal send their home economist, armed with groceries to cook a 3 course meal in the customers brand new kitchen to give them a hand-on experience and show them what their new appliances are capable of.
This ensures the customers gets the full benefit of their upgraded appliances as well as Regal keeping to their promise…’Where client is King…’
Using our in-house team of highly experienced and professional tradesmen, we will ensure that your kitchen installation and any other associated home improvements you may require (for example, tiling, electrics etc.) are completed to the highest of standards.
Made to Measure Furniture
At Regal Kitchens we also offer made to measure furniture from our bespoke range for your kitchen, or to extend your chosen style to dining and living areas.