Our Customer Service

Regal Kitchens is very proud and delighted to have been voted the best company in the Excellent Customer Service category at the Essex Business Awards ceremony.

Once your order has been taken, your project will be placed in the very safe hands of Janice Pudney, our dedicated in-house Customer Service Manager. Janice has many years experience within the kitchen industry and her role is entirely focused on ensuring that we deliver on our promises made to you.


In September 2019 Regal scooped the highly sought after National award for Customer Service from the KBSA.

Founded in 1978. the Kbsa is the only trade association operating specifically for kbb industry, and represents independent kbb specialists.

Why use a KBSA member for you home improvements?

• Confidence that you are using a reputable and reliable company
• Satisfaction that your chosen company meets the stringent membership criteria required by the KBSA
• Quality in the service, design and installation of your home improvement project
• Security in the knowledge that your money is protected
• Delight in the end result!

Our Installation Service

Regal Kitchens is the only independent kitchen company in Essex to have been awarded the prestigious FIRA (Furniture Industry Research Association) Gold Certification for excellence in installation.

Time lapse is a great way to show one of our Regal Installations, where sometimes the changes are better seen played at a much faster rate than in real life!

Here, our fitter Ian is in Mr & Mrs P’s house in Brentwood, removing their old kitchen, completing plastering, plumbing and electrics, before installing a brand new shaker style kitchen for our happy customers who are over the moon with his workmanship.

ArtiVR – ArtiCAD’s Virtual Reality presentation tool

Which Trusted Trader logoRegal Kitchens is a Which? Trusted Trader!

As a Which Trusted trader, our business has been through a rigorous application process so you can be confident you are hiring a reputable trader.

View the Which? Trusted Trader Code of Conduct. We would really appreciate any feedback you have on the service we provided. To submit a review please visit our company profile at www.trustedtraders.which.co.uk.

Regal Care

‘Regal Care’ has been designed to help give customers one to one tuition on their new Neff appliances. Regal send their home economist, armed with groceries to cook a 3 course meal in the customers brand new kitchen to give them a hand-on experience and show them what their new appliances are capable of.

This ensures the customers gets the full benefit of their upgraded appliances as well as Regal keeping to their promise…’Where client is King…’

Take a look at our Sample Menu

Professional Team

Using our in-house team of highly experienced and professional tradesmen, we will ensure that your kitchen installation and any other associated home improvements you may require (for example, tiling, electrics etc.) are completed to the highest of standards.

Made to Measure Furniture

At Regal Kitchens we also offer made to measure furniture from our bespoke range for your kitchen, or to extend your chosen style to dining and living areas.

A Step by Step Guide

Our design service puts you in control of the decision-making process whilst allowing you to benefit from our expert guidance and advice regarding the many options available. We have summarised below the steps we would normally recommend in order to help you create your ‘perfect kitchen’.

DOWNLOAD OUR GUIDE Read Our Customer Charter

Showroom Visit

Showroom Visit

You will receive a warm welcome at our showroom in Chelmsford and we’ll be delighted to show you the many styles of kitchens, work surfaces and appliances we have on display. To ensure that we can best help you, we’ll be keen to develop a clear understanding of your needs including what’s on your ‘must have’ and ‘wish’ lists. We’ll also talk you through the design service and anything else you need to know about the company so you can decide whether we’re the right kind of business for you to deal with and entrust with your home improvement.

Home visit and design

Home visit and design

Soon after your showroom visit, we will be pleased to visit you in your home. Here, we will take some measurements and spend some time with you to further understand your needs and preferences so that, together, we can design your perfect kitchen. We will provide you with as much support and guidance as you may need to make a well-informed decision as to which design is the right one for you and your home. As part of our design service, we’ll take you through our multi-level pricing matrix and give you a range of prices based on your preferences. This keeps you completely in control and helps you make fully-informed choices to suit your budget. Our initial design service is provided without cost or any obligation on your part.

Review meeting

Review meeting

Following our initial design meeting, and only when you’re happy that Regal is the right kitchen company for you, we’ll continue working on your project together. We will be pleased to consider as many alternative designs as necessary until you are totally happy with your choices. We would then normally ask for a small deposit to cover our costs in relation to any additional design work, although this will be offset against the cost of your order should you subsequently decide to place your custom with us.

Full technical survey

Full technical survey

Prior to work commencing, we will complete a full technical survey of the project to make sure everything you’ve decided upon is both achievable and complies with all the latest regulations for building, gas, electricity and plumbing etc. If you wish, this can take place at the same time as your review meeting.

Ordering your kitchen

Ordering your kitchen

Once you are happy with all your choices and we’ve agreed your budget and timescale, we’ll ask you to pay a deposit so we can place your order and schedule your project into our installation diary.

Pre-installation visit

Pre-installation visit

At this stage, we’ll sit down together and plan all the details in terms of the work to be undertaken as well as the sequence and timing of events. We will prepare an installation schedule outlining when we expect the project to start, what will be happening at each stage of the project and also the anticipated completion date.